General terms and conditions
1. Scope
The following Terms and Conditions apply to all orders placed via our online shop. Our
online shop is for consumers only.
2. Contractual partner, formation of contract, options for corrections
The contract is concluded with TeeGschwendner GmbH.
By placing the products in the online shop, we make a binding offer on our part to
enter into a contract regarding those items. You may place our products in the
shopping basket without obligation and amend your entries at any time prior to
submitting your binding order by using the correction facilities that are provided for
this purpose and explained during the ordering process. The contract is formed by
clicking on the order button which indicates your acceptance of our offer concerning
the goods contained in the shopping basket. Once you have sent your order you will
immediately receive a confirmation via e-mail.
3. Contract language, saving of the contract text
The language(s) available for concluding the contract: German, English, French
We save the text of the contract and forward the order data and our Terms and
Conditions to you on a durable medium. You may also view the text of the contract in
our customer login area.
4. Delivery conditions
Delivery costs may apply to the product prices displayed. Further information on
delivery costs, if applicable, are explained within individual product offers.
We only dispatch goods en route. Pick up by the customer is only possible via our "Reserve & Collect" service and only in the participating stores.
Shipping costs in Germany
From an order value of EUR 20.00 we ship free of charge within Germany. For lower order values, shipping costs of EUR 4.70 apply.
If you choose direct debit for your first order, the order value must not exceed 100.00 EUR.
Shipping time
If no other period is stated in the respective offer, the goods will be delivered within approx. 3 - 7 days in Germany (Germany), for deliveries abroad within approx. 5 - 14 days after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction).
Overview of shipping costs abroad:
Afghanistan 39,90 €
Albania 13,90 €
Algeria 29,90 €
American Samoa 29,90 €
Andorra 13,90 €
Angola 39,90 €
Anguilla 29,90 €
Antarctica 29,90 €
Antigua, Barbuda 39,90 €
Argentina €39.90
Armenia 39,90 €
Aruba 29,90 €
Australia 39,90 €
Austria 7,90 €
Azerbaijan 39,90 €
Bahamas 39,90 €
Bahrain 39,90 €
Bangladesh 39,90 €
Barbados 39,90 €
Belgium 7,90 €
Belize 39,90 €
Benin 39,90 €
Bermuda 29,90 €
Bhutan 29,90 €
Bolivia 39,90 €
Bosnia-Herzegovina 13,90 €
Botswana 39,90 €
Bouvet Island 29,90 €
Brazil 39,90 €
British Indian Ocean Territories 29,90 €
Brunei 29,90 €
Bulgaria €13.90
Burkina Faso 39,90 €
Burundi 39,90 €
Cambodia 29,90 €
Cameroon 39,90 €
Canada 29,90 €
Cape Verde 39,90 €
Cayman Islands 29,90 €
Central Af. Rep. 39,90 €
Chad 39,90 €
Chile €39.90
China, PR 29,90 €
Christmas Islands 29,90 €
Cocos Islands 29,90 €
Colombia 39,90 €
Comoros 39,90 €
Congo 39,90 €
Cook Islands 29,90 €
Costa Rica 39,90 €
Croatia 13,90 €
Cuba 39,90 €
Cyprus 13,90 €
Czech Republic 7,90 €
Dem. Rep. Congo 39,90 €
Denmark 7,90 €
Djibouti 39,90 €
Dominic. Rep. 39,90 €
Dominica €39.90
East Timor 29,90 €
Ecuador €39.90
Egypt 29,90 €
El Salvador 39,90 €
Equatorial Guinea 39,90 €
Eritrea 39,90 €
Estonia 13,90 €
Ethiopia 39,90 €
Falkland Islands 29,90 €
Faroe Islands 29,90 €
Fiji 39,90 €
Finland 13,90 €
France 7,90 €
French Guyana 29,90 €
French Polynesia 29,90 €
French Southern Territories 29,90 €
Gabon 39,90 €
Gambia 39,90 €
Georgia 29,90 €
Ghana 39,90 €
Gibraltar 29,90 €
Great Britain 13,90 €
Greece 13,90 €
Greenland 29,90 €
Grenada 39,90 €
Guadeloupe 29,90 €
Guam 29,90 €
Guatemala 39,90 €
Guinea 39,90 €
Guinea-Bissau 39,90 €
Guyana 39,90 €
Haiti 39,90 €
Honduras 39,90 €
Hong Kong 29,90 €
Hungary 13,90 €
Iceland 13,90 €
India €29.90
Indonesia 29,90 €
Iran 29,90 €
Iraq 29,90 €
Ireland 13,90 €
Israel 29,90 €
Italy 13,90 €
Ivory Coast 39,90 €
Jamaica 39,90 €
Japan 29,90 €
Jordan 29,90 €
Kazakhstan 29,90 €
Kenya 39,90 €
Kiribati 39,90 €
Kuwait 29,90 €
Kyrgyzstan 29,90 €
Laos 29,90 €
Latvia 13,90 €
Lebanon 29,90 €
Lesotho 39,90 €
Liberia 39,90 €
Libya 29,90 €
Liechtenstein 13,90 €
Lithuania 13,90 €
Luxembourg 7,90 €
Macau 29,90 €
Macedonia 13,90 €
Madagascar 39,90 €
Malawi 39,90 €
Malaysia 29,90 €
Maldives 29,90 €
Mali 39,90 €
Malta 13,90 €
Marshall Island 39,90 €
Martinique 29,90 €
Mauritania 39,90 €
Mauritius 39,90 €
Mayotte 29,90 €
Mexico 29,90 €
Micronesia 39,90 €
Moldova, Rep. 13,90 €
Mongolia 29,90 €
Montenegro 13,90 €
Montserrat 29,90 €
Morocco 29,90 €
Mozambique 39,90 €
Myanmar 29,90 €
Namibia 39,90 €
Nauru 39,90 €
Nepal 29,90 €
Netherlands 7,90 €
Netherlands Antilles 29,90 €
New Caledonia 29,90 €
New Zealand 39,90 €
Nicaragua 39,90 €
Niger 39,90 €
Nigeria 39,90 €
Niue 29,90 €
Norfolk Islands 29,90 €
North Korea 29,90 €
Northern Mariana Islands 29,90 €
Norway 13,90 €
Oman 29,90 €
Pakistan 29,90 €
Palau 39,90 €
Panama 39,90 €
Papua New Guinea 29,90 €
Paraguay 39,90 €
Peru 39,90 €
Philippines 29,90 €
Pitcairn 29,90 €
Poland 7,90 €
Portugal 13,90 €
Puerto Rico 29,90 €
Qatar 29,90 €
Réunion 29,90 €
Romania 13,90 €
Rwanda 39,90 €
S.Tome, Principe 39,90 €
Saint Helena 29,90 €
Samoa 39,90 €
San Marino 13,90 €
Saudi Arabia 29,90 €
Senegal 39,90 €
Serbia 13,90 €
Seychelles 39,90 €
Sierra Leone 39,90 €
Singapore 29,90 €
Slovakia 13,90 €
Slovenia 13,90 €
Solomon Islands 39,90 €
Somalia 39,90 €
South Africa 39,90 €
South Korea 29,90 €
South Sudan 39,90 €
Spain 13,90 €
Sri Lanka 29,90 €
St. Lucia 39,90 €
St. Vincent 39,90 €
St.Chr.,Nevis 39,90 €
Sudan 39,90 €
Suriname 39,90 €
Swaziland 39,90 €
Sweden 13,90 €
Switzerland 7,90 €
Syria 29,90 €
Taiwan, China 29,90 €
Tajikistan 29,90 €
Tanzania 39,90 €
Thailand 29,90 €
Togo 39,90 €
Tokelau 29,90 €
Tonga 39,90 €
Trinidad, Tobago 39,90 €
Tunisia 29,90 €
Turkey 29,90 €
Turkmenistan 29,90 €
Tuvalu 39,90 €
Uganda 39,90 €
United Arab. Emirates 29,90 €
United States of America 39,90 €
Uruguay 39,90 €
Uzbekistan 29,90 €
Vanuatu 39,90 €
Vatican City 13,90 €
Venezuela 39,90 €
Vietnam 29,90 €
Virgin Islands 29,90 €
Wallis and Futuna 29,90 €
Western Sahara 29,90 €
Yemen 29,90 €
Zambia 39,90 €
Zimbabwe 39,90 €
For the Reserve & Collect service, please note the deviating separate regulations listed under number 6.
5. Payment
The following payment methods are basically available in our online shop.
Advance payment
If you select advance payment we provide you with our bank details in a separate email
and deliver the goods on receipt of funds.
Credit Card
You provide your credit card details during the ordering process. Your card will be
charged immediately after placing your order.
SEPA direct debit
By placing an order, you grant us a SEPA direct debit mandate. We will inform you
about the date of charging your account at least one bank business day in advance
(so-called prenotification). A bank business day is any working day with the exception
of Saturdays, national public holidays and the 24th and 31st of December each year.
Debiting the account takes place after shipping the goods.
PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe)
S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must
be registered with PayPal, legitimise yourself with your access data and confirm the
payment instruction. The payment transaction will be processed by PayPal after
placing the order. You will receive further instructions during the ordering process.
PayPal may offer registered PayPal customers further payment modalities in the
customer account selected according to its own criteria. However, we have no
influence on the offering of these modalities; further individually offered payment
modalities affect your legal relationship with PayPal. You can find more information on
this in your PayPal account.
Invoice
The invoice amount is due 14 days upon receipt of the invoice and the goods by bank
transfer to our bank account. We reserve the right to allow payment by invoice only
after we verify your credit rating.
Cash payment on collection
You may pay the invoice amount in cash on collection.
6. Special regulations for collection from the local specialist shop / "Reserve & Collect".
Apart from ordering to your postal address, you can also select the desired items in the online shop and reserve them free of charge at a TeeGschwendner location within Germany selected by you from the list of participating specialist shops. Please proceed as follows in the ordering process:
- Select "Reserve & Collect" for the shipping method.
- Select "(Cash) payment for self-collection" for the payment method.
- Select the shop from which you would like to collect the products from the list of participating shops.
- Select the desired collection date
By making this selection ("Reserve & Collect" in combination with the payment method "(Cash) payment for self-collection"), you can reserve the desired products for collection from your selected TeeGschwendner shop. We will transmit your pick-up request to your selected TeeGschwendner shop. Please note that in the vast majority of cases, the specialist shops are run by our franchise partners and are independent businesses; accordingly, the regulations set out in the data protection provisions apply in this case.
The products you have ordered will generally be made available for you to collect for 5 working days after your reservation. Should individual products exceptionally not be in stock in the selected TeeGschwendner specialist shop, you will be informed by email.
After you have sent your reservation online, we will send you an email confirming that we have received your online reservation (reservation confirmation). Your reservation made in this way does not yet constitute an order subject to payment. A contract of sale is not concluded until you have decided to make the purchase in your local specialist shop. therefore, in no case is there an online purchase. Payment, as well as the collection of PAYBACK points and / or the redemption of vouchers, only takes place in the specialist shop on site. The contractual partner for a purchase is always the franchise partner you have chosen.Please note that the prices shown in the online shop are recommended retail prices.
When you collect your goods from the specialist shop, please quote the reservation number that we have given you in the reservation confirmation.
The reservation does not entail any legal obligation, it is therefore non-binding for both parties and does not oblige either to purchase or to provide the reserved goods. Rather, it is a free, voluntary and non-binding service. It should be noted that the stock of goods at the time of receipt of the reservation confirmation is subject to the reservation of other sales or reservations by other customers in the meantime.
Neither TeeGschwendner GmbH nor the participating specialist shops and their owners are therefore liable for incorrect reservations or reservations not made, irrespective of the customer correspondence that has taken place.
7. Retention of title
The goods shall remain our property until full payment is made.
8. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report
the defect to the carrier and notify us without delay. Failure to make a complaint or to
make contact does not in any way affect your legal rights or the enforcement of such
rights, notably your warranty rights. However, in doing so you help us to assert our
own claims against the carrier or transport insurer.
9. Warranty and guarantees
9.1 Liability for defects
We are under a legal duty to supply products that are in conformity with this contract.
The statutory guarantee provisions (liability for defects) shall apply. With respect to
consumers, statutory warranty rights governed by the law of the country where the
consumer has his habitual residence shall apply. Information on any additional
guarantees and their precise conditions that may apply can be found next to the
product and on specific information pages in the shop, if applicable. Complaints can be
submitted by consumers and businesses to our contact details given in the supplier
identification.
When you exercise your warranty rights and we deem it necessary to receive the
goods back in order to examine your complaint, you must send back the goods at our
cost to the address provided for this purpose. We are committed to respond to any
complaint immediately, but no later than within 14 days of its submission.
9.2 Guarantees and customer service
Information on any additional guarantees that may apply and their exact conditions
can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 am to 4:00 pm under the telephone number +49 22 25 92 14 778 as well as by e-mail under shop@teegschwendner.de.
10. Liability
We shall in any case be liable without limitation for claims due to damages that have
been caused by us, our legal representatives or legal agents
- for injury to life, limb or health
- for deliberate or grossly negligent breach of duty
- for guarantee commitments, where agreed
- towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct
damages at the time of contract conclusion.
11. Code of conduct
We have submitted to the following codes of conduct:
Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)
12. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR)
which can be accessed at https://ec.europa.eu/consumers/odr/. In order to settle
disputes arising from a contractual relationship with a consumer or from whether such
a contractual relationship exists at all, we will participate in dispute settlement
proceedings before a consumer dispute resolution body. Consumers can contact their
national European Consumer Centre in this regard. The respective contact details of
the individual ECCs can be found athttps://www.evz.de/en/alternative-disputeresolution/ adr-in-europe/.
AGB erstellt mit dem Trusted Shops Rechtstexter